Care coordination for Singapore providers

Coordinated Monitoring Across Every Household You Serve

Your caseload grows every year. Your ability to know what happened in each home overnight has not. Radiant Robotics gives care agencies, senior activity centres, community organisations and private nurses one clear view of household status and follow-up needs.

It is an operational tool for your staff, built to support professional judgement. A home-care monitoring platform should make the next action easier to see.

One shared view. Clear ownership.

HDB household onboarding Role-based staff access

Caseload overview

North-east cluster · Tuesday, 08:30

Shift view
24Households
3Need follow-up
2Unassigned alerts
Household Estate Status Next action
Unit 08-14 Toa Payoh Routine Check-in logged
Unit 12-06 Hougang Review
Unit 03-22 Bedok Routine Assigned to Mei Lin
01 · StatusSee the caseload at a glance. 02 · AlertReview an exception with context. 03 · Follow-upKeep the next step visible.
The working view

What the Platform Handles

Less time piecing together scattered updates. Staff see what needs attention, who owns it and what has already happened.

One view across households

Filter the caseload by estate, assigned staff member or risk tier. Find the households that need a closer look without opening every record.

Household listFilters applied: 2
EstateHougang
Assigned staffMei Lin

Alerts with a clear route

Send an alert to the first responder for that shift. Track acknowledgement, then escalate to a supervisor when the set response window passes.

Alert acknowledgementResponse window: 15 min
First responderNotified · 08:12
SupervisorEscalates if unacknowledged

Changes worth reviewing

Sensor insight is summarised as a change in routine, not a stream of raw activity logs. Your team decides whether that change calls for contact.

Household trendPast 7 days
Usual morning movementWithin pattern
Overnight routineReview change

Handovers with the details

Keep service coordination notes beside the relevant household record. The next shift can see who followed up and what was agreed.

Shift handoverUpdated 08:18
Contacted familyCompleted
Next check-inEvening team

Less noise. Better handovers.

Alert routing

Alert Routing That Matches Your Staff Structure

Set the first responder by shift, estate or household risk level. If nobody acknowledges the alert within your defined window, route it to the supervisor. Keep a record of each notification and action.

See a sample route by shift
At alert Assigned care staff First notification goes to the staff member responsible for the household.
After 15 minutes Duty coordinator Escalation starts if the first responder has not acknowledged.
Recorded Case record Notification time, acknowledgement and recorded action stay auditable.
At alert Evening duty staff Routing follows the active evening roster for that estate.
After 15 minutes On-call supervisor An unacknowledged alert moves to the named supervisor.
Recorded Case record Each step is logged for a clear handover to the day team.
At alert Overnight responder Notify the staff member assigned to overnight coverage.
After 10 minutes On-call lead Escalate sooner if the household's agreed risk setting requires it.
Recorded Case record The morning team can review the alert and response history.

The platform supports staff coordination. It does not contact emergency services or make clinical decisions. Set response rules with your organisation's care procedures.

Every alert has an owner.

A practical rollout

Plan a Pilot, Then Grow

Start with a defined estate or client group. Confirm staff roles, household consent and installation timing before expanding coverage.

01

Choose the first group

Agree the households, service area and staff who will take part in the pilot.

What to prepare

Set a caseload size, identify a service lead and confirm how your team currently handles after-hours alerts.

02

Fit around household routines

Schedule HDB installation visits around residents' availability and staff routes.

What to prepare

Plan household onboarding, family conversations and staff training across the shifts that will use the platform.

03

Review, then extend

Use the pilot review to adjust alert rules and decide which group comes next.

What to prepare

Review response records, household feedback and service reporting needs with your operational team.

Start with a defined group.

Privacy and governance

Data Governance for Organisations

Clear access rules help staff use household information for care coordination. Agree consent, access and retention practices with your organisation before a deployment begins.

Access follows staff roles

Set permissions so staff can see the households they are responsible for, rather than every record in the organisation.

Keep household data focused

Use sensor summaries for relevant changes in routine. The service is designed for professional review, not constant surveillance.

Document consent clearly

Set out how you will explain the service to seniors and families, record consent and handle questions before installation.

Set access and retention processes

Plan how your organisation will manage access requests and make retention decisions for household information.

Each organisation should confirm its own responsibilities and policies before onboarding households. We can discuss access roles and service setup during a platform walkthrough.

Read our privacy policy

Trust depends on clear rules.

For care organisations

See the Platform With Your Own Caseload in Mind

Bring your estate coverage, shift pattern and current alert process. We can shape a walkthrough around your operating model and discuss a pilot for one estate or client group.

Bring your caseload.

Call +65 8980 6534 Provider enquiries · Singapore
Request a provider walkthrough